I help companies maximize return from their employees by helping them do their jobs better.
I do this by; learning the needed systems and policies. Then I design and deliver interactive, fun sessions which, I facilitate in plain English. I have a background that encompasses sales, management and of course training.

Helping people do their jobs better, in order to make companies more efficient and profitable. Collaborating with businesses in all aspects organization development and change management.

• Cynergy Data June 2008 - May 2009 - Developed and delivered a comprehensive new hire sales training program for the initial launch of an outside sales team related to credit card processing and worked as a liaison with company's corporate partners to incorporate their technical and sales training
  

• EmployME! Program at N.J.I.T. April 2008 - May 2008 - Trained people with disabilities on software and office practices to help them enter the workforce
  

• Regulatory Compliance Services January 2007 - June 2008 - Trained restaurant personnel on food safety, alcohol awareness and sexual harassment
  

• Other Client Companies - Passaic Community College, Bergen Community College, Rutgers University, New Horizons, Vista Tours Travel, The Training Associates, Galaxy Glass
  

Functional Areas of Expertise:
- Classroom Facilitation
- Training Needs Analysis and Assessment
- Instructional Design and Development
- ROI Reporting
- Strategic Project Leadership
- Organizational Skills
- Leading Cross-Functional Teams
- Meeting Planning
- Coaching
- Adult Learning
- Manual and Support Material Authoring

Training Concentrations:
- Selling Proficiency
- Computer Skills
- Product Knowledge
- Food Safety
- Sexual Harassment
- Competency Development
- Performance Planning
- Hiring Process

COMPUTER SKILLS

• Microsoft Word, Excel, PowerPoint, Outlook
  

• Siebel Customer Relationship Management
  

• SPS Account Management
  

• Gelco Trade Management System
  

• Outtask Expense Management
  

• Lotus Notes
  

• PeopleSoft
  

CERTIFICATIONS

• Getting into Your Customer's Head sales training
  

• DDI - Instructor
  

• DDI - Targeted Selection Facilitator's Course
  

• ServSafe - Instructor
  

• Gelco Trade Management System
  

• National Retail Foundation - Retail Sales and Service
  

TRAINING

• Miller Heiman - Strategic Selling
  

• Miller Heiman - Negotiate Success
  

• Langevin - Training 101
  

• New Horizons - Excel 2003 Level 1, 2 And 3
  

• Exec/Comm - Executive Sales Presentations
  

• Exec/Comm - Action Writing Excellence
  

• The Dale Carnegie Course
  

• Zenger / Miller Inc. - How to Manage Others
  

• Accountability That Works
  

• Guiding Your Organization
  

• Finance for Non-Financial Managers
  

• The Essentials of Communicating With Diplomacy and Professionalism
  

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